March 29, 2006
29 March 2006
Human Inference and De Telefoongids cooperate
Europ Assistance the Netherlands has selected the HIquality Product Suite of Human Inference, supplier of data quality software, to validate and enrich its relationship and dossier data.
The HIquality Enrich solution enables Europ Assistance the Netherlands to keep personal and company information up-to-date and complete by means of a real-time connection to the web service of De Telefoongids. In addition, substantial cost savings can be accomplished by using the software at the call center, because data can be collected quickly and properly.
In order to guarantee standardized, corrected and completed address data, Europ Assistance the Netherlands has been using HIquality Address to its satisfaction for many years. By implementing HIquality Name and HIquality Enrich a next step has been taken towards efficiency improvement and cost reduction. The application of HIquality Enrich '? De Telefoongids leads to fewer actions. That means fewer mistakes and substantial cost savings.
By offering HIquality Enrich, Human Inference delivers a solution to connect business data to external sources. The application areas vary from individual or corporate risk profiling and socio-demographic profiling to common tasks such as adding telephone numbers. HIquality Enrich records all the process details and establishes a connection with the supplier of the reference data, such as De Telefoongids. By a clever combination of HIquality Enrich with other products of Human Inference, such as HIquality Name and HIquality Address, the data of Europ Assistance the Netherlands is always up-to-date, correct, complete and unique. This way telephone numbers are automatically added during the entry process.
Hans Steur, Manager ICT at Europ Assistance the Netherlands, is positive about the results that can be achieved with HIquality Enrich: 'We expect to receive return on our investments in the data quality software of Human Inference within a year. We are capable of focusing on quality, are able to process more calls, and the efficiency of the back-office is being improved as well. We are not even talking about the impulse we are giving to our services. The improved process of guaranteeing data quality within the organization has a positive impact on the businesses of our current and potential customers.'
About Europ Assistance
Europ Assistance the Netherlands (est. 2001) evolved out of Schade Alarm Service S.A.S. B.V. that had been established in 1969. As part of the worldwide Europ Assistance Holding, the company offers its customer companies various types of assistance nationally and internationally 24 hours a day and 365 days a year. Europ Assistance the Netherlands combines a complete and high quality service package with a high degree of flexibility and thinking ahead. The offered service package consists of Road Side Assistance for the most part. Next to that, Europ Assistance focuses, among other things, on medical and travel assistance and on services that take place in and around the house. The company, which resides in Arnhem, counts ca. 80 employees, of whom more than half work at the call center or the back-office.